Privacy Policy – Bredell Tutoring Academy Parent App

Last updated: 11/22/2025

This Privacy Policy explains how Bredell Tutoring Academy (“we”, “us”, “our”) collects, uses, stores, and protects personal information when parents and guardians use the Bredell Tutoring Academy Parent App (the “App”).

By using the App, you agree to the collection and use of information in accordance with this Policy. The App is intended for parents and legal guardians, not for learners to use on their own.

Quick summary

We use your information to communicate with you about your child’s learning, keep emergency details up to date, and operate a safe, well-run tutor centre. We do not sell your personal information.

1. Who we are

Bredell Tutoring Academy
263 8th Rd, Bredell, Kempton Park, 1619, South Africa
Email: support@bredelltutoringacademy.co.za
Phone: 087 265 6274

We are a tutor centre that partners with curriculum providers (such as Alpha Education) to support home-school learners. The App is used to:

  • Share tutor-centre information with parents
  • Keep learner and emergency details up to date
  • Communicate important notices and updates

As we are based in South Africa, we process personal information in line with the Protection of Personal Information Act (POPIA) and other applicable privacy laws.

2. What information we collect

2.1 Information you provide directly

We may collect the following when you use the App or complete forms:

  • Parent / guardian details: full name, email address, phone numbers, relationship to learner
  • Learner details: full name, grade, student/admission number (if applicable)
  • Emergency and medical information: emergency contact names and numbers, medical notes you choose to provide (e.g. allergies, medication)
  • Communication preferences: notification and announcement preferences

You choose what information to provide. If you choose not to provide certain information, we may not be able to contact you properly in an emergency or provide some services.

2.2 Information collected automatically

When you use the App, we may automatically collect:

  • Device and log information: device type, OS version, app version, IP address, technical logs
  • Usage information: screens opened, actions taken, time and date of activity

We do not request access to SMS, call logs, photos, microphone, or precise location unless clearly required for a feature and shown in a permission prompt.

2.3 Accounts & authentication

If the App requires login, we may process:

  • A unique user ID from the authentication system
  • Your display name and email address
  • Security tokens/session identifiers to keep you signed in securely

3. How we use your information

  • To provide and operate the App – notices, events, linked learner information, updates to emergency details.
  • To communicate with you – announcements, reminders, responses to queries.
  • For learner safety – emergency response and relevant medical notes where provided.
  • To improve the App – performance monitoring, debugging, security.
  • To comply with legal obligations – record-keeping and lawful requests.

We do not sell your personal information or use it for unrelated advertising.

4. Legal basis for processing

  • Your consent – where you voluntarily provide details or opt into communications.
  • Legitimate interests – to run a safe and effective tutor-centre App.
  • Legal obligations – where law requires record-keeping or disclosure.

5. How we share information

We may share personal information only with:

  • Authorised staff – tutors/admin/management as needed.
  • Service providers – hosting/support providers under confidentiality and security obligations.
  • Curriculum / education partners (where applicable) – to link accounts where integrated.
  • Emergency services/authorities – in genuine emergencies or where required by law.

We do not share your information with third parties for their own marketing.

6. Data storage, security, and retention

6.1 Storage & security

  • Encrypted connections (HTTPS/TLS)
  • Secure authentication and staff access control
  • Regular updates and monitoring

6.2 Retention

We keep personal information only as long as needed to provide the App, manage the learner’s relationship with the centre, and meet legal/record-keeping requirements.

7. Children’s privacy

The App is designed for parents and legal guardians, not for learners to sign in directly. If you believe a child has created an account or provided information directly, contact us so we can remove it.

8. Your rights

  • Access the personal information we hold
  • Correct inaccurate/incomplete information
  • Request deletion where legally allowed
  • Object to certain types of processing
  • Withdraw consent where consent is the basis

To exercise these rights, email support@bredelltutoringacademy.co.za or call 087 265 6274.

You may also lodge a complaint with the Information Regulator in South Africa if you believe your data has been mishandled.

9. International transfers

Some service providers (hosting/backups/email) may be located outside South Africa. Where international transfers occur, we aim to use reasonable safeguards and reputable providers.

10. Third-party links

The App and our website may link to third-party sites (curriculum providers/payment platforms). We are not responsible for their privacy practices.

11. Changes to this Privacy Policy

We may update this Policy from time to time. We will update the “Last updated” date and, where appropriate, notify you via the App or email.

12. Contact us

Bredell Tutoring Academy
Email: support@bredelltutoringacademy.co.za
Phone: 087 265 6274